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The Female Sex Therapist
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Complaints

Making a complaint

If you have a concern about your experience with The Female Sex Therapist, you can make a complaint.

A complaint can be made without using intimate detail that is not necessary to explain what happened.

Email a general complaint

Suggested subject: Complaint

General or service complaints

For a general or service complaint, email info@thefemalesextherapist.com.

Suggested subject: Complaint

Please include, where relevant:

  • your name and preferred contact details;
  • what happened;
  • the approximate date or dates;
  • what you would like me to consider or put right.

Please include only the information needed to understand the complaint. You do not need to send a full sexual or medical history.

What happens after a general complaint

I will aim to:

  1. acknowledge your complaint within 5 working days;
  2. review the information you have provided;
  3. ask for clarification only if it is genuinely needed;
  4. provide a substantive response within 20 working days where possible.

If more time is needed, I will explain why and provide an updated timescale.

These are the practice's complaint-handling targets. They do not guarantee a particular outcome.

Privacy or data-protection complaints

If your complaint is specifically about how your personal information has been collected, used, stored, shared or otherwise handled, use:

privacy@thefemalesextherapist.com

The data-protection complaint process is separate from the ordinary service-complaints process.

For a data-protection complaint, I will:

  • acknowledge receipt within 30 days;
  • investigate appropriately and without undue delay;
  • keep you informed where appropriate;
  • communicate the outcome without undue delay; and
  • explain the option to raise the matter with the Information Commissioner's Office where applicable.

Please include only the personal information needed to explain and investigate your complaint. If sensitive health or sexual information is genuinely necessary to explain the issue, include only what is relevant and avoid sending unnecessary documents or intimate detail.

Accessibility complaints

If the problem concerns an accessibility barrier on the Website, you may first report it through info@thefemalesextherapist.com.

Suggested subject: Accessibility

If you are dissatisfied with how the accessibility concern is handled, you may make a general complaint using the process on this page.

If the issue concerns the handling of your personal information, use the privacy/data-protection route instead.

Urgent health or safety concerns

This is not an urgent or emergency service.

If you need urgent health, safety or specialist support, use the Urgent Help page.

Do not wait for a complaints response if the situation is urgent.

Information and privacy

Please provide only the information needed to investigate your complaint.

For more about how personal information is handled, see:

Complaints questions

Can I make a complaint without giving intimate details?

Yes. Include only the information needed to explain what happened and what you would like considered.

How quickly will I hear from you?

For a general/service complaint, I aim to acknowledge it within 5 working days and provide a substantive response within 20 working days where possible. If more time is needed, I will explain why and give an updated timescale.

What if my complaint is about my personal information?

Use privacy@thefemalesextherapist.com so it can be handled through the separate data-protection complaint process.

What if my complaint is about Website accessibility?

You can report an accessibility problem through info@thefemalesextherapist.com with the subject Accessibility. If you are dissatisfied with the response, you can use the general complaints process.

Is this an urgent-help route?

No. Use the Urgent Help page for urgent health, safety or specialist support.